top of page

SHIPPING POLICY

At Refrigerator Control Boards, we are committed to providing efficient and reliable shipping services. Please review our shipping policy below:

​

  1. Shipping Methods: We utilize USPS Priority Mail for all shipments.
     

  2. Processing Time: Orders are processed within one to two business days. We endeavor to process orders on the same day whenever feasible.
     

  3. Shipping Rates: A flat shipping rate of $10 applies to all orders within the United States.
     

  4. International Shipping: International shipping is available through our eBay store. Please refer to our eBay store for international orders and terms.
     

  5. Tracking: Tracking numbers will be provided via email upon completion of purchase and order processing.
     

  6. Delivery Time:

    • Domestic: Estimated delivery time is one to three business days via USPS Priority Mail.

    • International: Delivery times vary and are estimated at the time of purchase on eBay.
       

  7. Special Handling: All control boards are sealed in one-time-use static-proof packaging and wrapped in protective materials to prevent damage during transit.
     

  8. Shipping Restrictions: We currently have no shipping restrictions; however, this may be subject to change at any time without notice.
     

  9. Liability for Delays: Refrigerator Control Boards is not responsible for delays caused by the carrier. Shipping fees are non-refundable under any circumstances.

RETURN & EXCHANGE POLICY

Our return policy is designed to ensure customer satisfaction while protecting our business interests. Please review the following terms and conditions:

​

  1. Eligibility for Returns:

    • Items must be unopened and in their original packaging.

    • Opened items are subject to a 50% restocking fee.

    • Unopened items may incur a 10% restocking fee.

    • The tamper-proof hologram on the board must be intact; otherwise, the refund request will be denied.

    • The customer is responsible for return shipping costs.
       

  2. Return Time Frame: Returns must be initiated within 30 days from the date of purchase.
     

  3. Return Process:

    • To request a Return Merchandise Authorization (RMA), please contact us via our contact form on the website.

    • Provide a photo of the received product and a photo of your original board, including clear close-up images of any stickers or numbers on the board to verify the correct part was ordered.
       

  4. Return Shipping: The customer is responsible for all return shipping costs.
     

  5. Refund Process: Refunds will be issued to the original payment method only.
     

  6. Exchanges:

    • Exchanges are available upon request.

    • Contact us via our website's contact form and provide photos of your original board, including any stickers or numbers for identification.

    • The customer is responsible for any price differences and additional shipping fees.
       

  7. Non-Returnable Items: Opened or used items are non-returnable.
     

  8. Condition of Returns:

    • Returned items must be in their original packaging with the tamper-proof hologram intact.

    • Returns with damaged or removed holograms will be rejected.
       

  9. Contact Information: For return inquiries or issues, please contact us via the online form on the Shipping and Returns page.
     

By completing a purchase, you agree to the terms and conditions outlined in our shipping and return policies. If you have any questions or require further assistance, please do not hesitate to contact us. We are here to support you.

bottom of page