RCB Help Center

Encountering issues with your refrigerator can be stressful, but you’re not alone! At RefrigeratorControlBoards.com, we're dedicated to helping you diagnose and solve common refrigerator problems with ease. Our extensive collection of articles and guides is crafted to ensure you get reliable and practical advice.

How do I place an order?

To place an order, use the search bar and type in the part number from your board, this is usually located on a sticker on the board. If you are unsure of what part you need you can utilize the How to find my part number link next to the search bar or contact us and provide a photo of your board, including any stickers or numbers on the board and we will help you identify the correct part.
How long does shipping take?

Domestic shipping typically takes 1-3 business days via USPS Priority Mail. International shipping times vary and are estimated at the time of purchase on eBay.
How can I contact RCB for support?

You can contact us through the Contact Us page on our website or by sending us a message via our online form.
What is Refrigerator Control Boards (RCB)

RCB specializes in providing high-quality, refurbished refrigerator control boards for all major brands. Our mission is to offer affordable, reliable solutions to keep your refrigerator running smoothly.
What is your return policy?

Items must be unopened and in their original packaging to be eligible for a return. Opened items may incur a 50% restocking fee. Returns must be initiated within 30 days of purchase.
Do you offer a money-back guarantee?

Yes, we stand by our products with a 30-day money-back guarantee if you encounter any issues. Please see our refund policy for more information.
What is the warranty on your control boards?

All control boards come with a 1-year repair or replacement warranty when you provide a positive review on the product page. Otherwise you have a 30 day replacement guarantee.
Will I receive a confirmation email after placing an order?

Yes, you will receive a confirmation email after your order is placed with your order details and then you will receive an email with a tracking number once your order has shipped.
How do I initiate a return?

To initiate a return, please contact us through our Contact Us page with a photo of the received product and your original board. We will then provide you with the return steps and an RMA number. Once we receive your return, it will be processed within 10 business days.
Can I exchange a product?

Yes, exchanges are available upon request. Contact us via our website's contact form and provide photos of your original board. We will then help you verify the correct part and provide instructions on how to return the original item for the exchange. The customer is responsible for any price differences and additional shipping fees.
What are the shipping options and costs?

We offer USPS Priority Mail for all domestic orders with a flat shipping rate of $10. International shipping is available through our eBay store.
Why is my refrigerator's water dispenser not working?

A water dispenser that is not working can be caused by a faulty control board. The control board manages the operation of the water dispenser, including the activation of the water valve. If the control board is defective, it may not signal the valve to open, preventing water from being dispensed. Replacing the control board can resolve this issue and restore the water dispenser's functionality.
Why is my refrigerator not cooling properly?

If your refrigerator is not cooling properly, it could be due to a malfunctioning control board. The control board regulates the compressor and fans, which are essential for maintaining the correct temperature. When the control board fails, it may not send the proper signals to these components, resulting in poor cooling performance. Replacing the control board can restore normal operation and ensure your refrigerator maintains the desired temperature.
Why is my refrigerator's ice maker not producing ice?

An ice maker that fails to produce ice can be caused by a defective control board. The control board controls the ice maker's operations, including water fill cycles and the release of ice cubes. If the control board is not functioning correctly, it may not activate the ice maker as needed. Replacing the control board can resolve this issue and restore ice-making capabilities.
Why is my refrigerator running continuously?

A refrigerator that runs continuously without cycling off can be a sign of a control board issue. The control board regulates the compressor's operation, turning it on and off to maintain the set temperature. If the control board is defective, it may cause the compressor to run continuously, leading to increased energy consumption and potential wear on the compressor. Replacing the control board can correct this behavior, ensuring the compressor cycles on and off as needed.
Why is my refrigerator's temperature fluctuating?

Temperature fluctuations in a refrigerator can be caused by a faulty control board. The control board monitors and adjusts the temperature settings to maintain a consistent environment. If the control board is malfunctioning, it may fail to regulate the temperature accurately, resulting in fluctuations. Replacing the control board can stabilize the temperature and improve the refrigerator's performance.
Why is my refrigerator's fan not running?

If the fan inside your refrigerator is not running, it could be due to a malfunctioning control board. The control board sends signals to the fan motor to regulate airflow within the refrigerator. A defective control board may fail to activate the fan, leading to poor air circulation and uneven cooling. Replacing the control board can restore proper fan operation and improve cooling efficiency.
Why is my refrigerator making unusual noises?

Unusual noises in a refrigerator can often be traced back to the control board. The control board controls various components, including the evaporator fan motor and condenser fan motor. If the control board is malfunctioning, it may cause these fans to operate improperly, leading to strange noises. Replacing the control board can eliminate these noises by restoring proper fan operation.
Why are the lights inside my refrigerator not working?

If the interior lights of your refrigerator are not working, it could be due to a defective control board. The control board controls the power to the lights, and a malfunction can prevent them from turning on. Replacing the control board can restore power to the lights and ensure they function correctly.
Why is my refrigerator's display panel not working?

If the display panel on your refrigerator is unresponsive or not displaying information correctly, it could be due to a faulty control board. The control board communicates with the display panel to show temperature settings and other information. A malfunctioning control board can disrupt this communication, rendering the display panel inoperative. Replacing the control board can restore functionality to the display panel.
Why is my refrigerator not defrosting?

A refrigerator that fails to defrost can lead to excessive frost build-up in the freezer compartment. The control board manages the defrost cycle by activating the defrost heater at regular intervals. If the control board is defective, it may not initiate the defrost cycle, causing frost accumulation. Replacing the control board can resolve this issue by ensuring the defrost cycle operates correctly.
Do you recommend professional installation?

Yes, we highly recommend consulting a professional technician for installation and repairs to ensure proper handling and safety. If you decided to replace your control board yourself, please follow general safety guidelines such as unplugging the unit, grounding yourself, wearing proper safety equipment ect. *It is important to always unplug any appliance prior to working on it, and preform any additional safety measure recommended by the manufacture. RCB is not responsible for any injury or damage when installing or using our replacement control boards or other products.
How are the control boards refurbished?

Our refrigerator control boards are professionally refurbished to like-new condition. Each board undergoes thorough cleaning, repair, and testing to ensure reliability and performance.
How can I ensure the control board is compatible with my refrigerator?

Check the part number of your control board currently installed in your refrigerator and match it with the product description. If you are unsure, please contact us for assistance or use our How to identify your part number tool.
What types of Control Boards do you offer?

We offer a wide range of refurbished refrigerator control boards for various refrigerator models. Each board is tested and guaranteed to be fully functional.